Prepared in accordance with UAE Federal Laws — Compliant with Federal Consumer Protection Law No. 15 of 2020 (and its amendment No. 5 of 2023), and Federal Decree-Law No. 14 of 2023 on Modern Technology Trade.

1. Corporate Culture

Our Mission

Rooted in integrity and driven by quality, we are committed to delivering a trustworthy online shopping experience to every customer. We strive to build a bridge connecting global premium products with UAE consumers, ensuring every transaction extends a legacy of trust.

Our Vision

To become the most trusted e-commerce enterprise in the UAE’s Free Zones, setting industry benchmarks through exceptional customer service, transparent business practices, and continuous value innovation.

Core Values

  • To our Partners: Building fair and long-term mutually beneficial relationships.

  • To Society: Upholding UAE laws and maintaining a healthy, competitive digital marketplace.

  • Under UAE Consumer Protection Law, e-commerce businesses are required to provide consumers and authorities with detailed information regarding their licensed entity.

2. Contact Information

Mohali Adil Trading FZE is dedicated to providing convenient and efficient multi-channel communication. Our dedicated support team is committed to offering timely, friendly, and effective assistance.

  • Whatsapp:+971-50-123-4567
  • Questions: If you have any questions about these Terms, please contact us ! Call Us 24×7!
  • Sharjah Research Technology And Innovation Park (SRTIP), Sharjah, United Arab Emirates 

3. Company Policies

3.1 Delivery Methods

Mohali Adil Trading FZE offers the following shipping services:

Standard Delivery

  • Coverage: All UAE territories (including all Emirates).

  • Estimated Delivery Time: 3–7 business days after order confirmation.

  • Timing depends on the delivery address and product stock availability.

Express Delivery

  • Coverage: Major UAE cities.

  • Estimated Delivery Time: 1–3 business days after order confirmation.

  • Suitable for urgent orders.

International Delivery

  • Coverage: Selected international markets.

  • Estimated Delivery Time: 7–21 business days after order confirmation.

  • Important: Customs duties, taxes, and import fees for international orders are the sole responsibility of the buyer.

Important Notice: Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to unforeseen circumstances (e.g., customs clearance delays, adverse weather, logistical peak seasons).

3.2 Free Home Delivery Policy

 
 
Customer Tier Free Delivery Conditions
All Customers Free standard delivery within the UAE on orders totaling AED 500 or above.
Platinum Members (Mohali Adil Elite Club) Free standard delivery on all orders.
First-Time Buyers Free standard delivery on the first order, with no minimum spend requirement.

Free delivery applies exclusively to Standard Delivery services. Express delivery may incur additional charges. Free delivery is valid only for shipments within the UAE.

3.3 Cancellation Policy

Order Cancellation

  • Customers may cancel their order within 24 hours of placing it by contacting customer support.

  • Cancellation requests must be submitted via email or the customer hotline, clearly quoting the order number.

  • Fully paid orders will be refunded in full to the original payment method upon cancellation.

  • Once an order has been shipped, it cannot be cancelled.

Special Circumstances

  • If an order cannot be fulfilled due to force majeure, the company reserves the right to cancel the order and issue a full refund.

  • The company reserves the right to refuse or cancel any order at its sole discretion and will notify the customer within a reasonable timeframe.

3.4 Exchange Policy

Exchange Period

  • Customers may request an exchange within 14 days of receiving their order.

  • Exchange requests must be submitted via your online account portal or by contacting customer service.

Exchange Conditions
To be eligible for an exchange, products must meet the following conditions:

  • Unused, unworn, unwashed, and in their original condition.

  • All original tags, labels, and packaging must be intact.

  • Original order invoice or proof of purchase must be provided.

  • The issue must not be caused by customer misuse.

Exchange Process

  1. Submit an exchange request via the “My Account” section on the website.

  2. Our team will review and approve the request.

  3. Upon approval, return the product to the designated address as instructed.

  4. After we inspect the returned product, we will dispatch the exchange item.

Non-Exchangeable Products

  • Intimate apparel, swimwear, and other personal hygiene items (for health and safety reasons).

  • Food items and perishable goods.

  • Customized or personalized products.

  • Clearance/sale items (unless they have a manufacturing defect).

3.5 Warranty Terms

In accordance with UAE Federal Consumer Protection Law No. 15 of 2020, Mohali Adil Trading FZE provides the following warranty coverage:

Statutory Warranty Obligations

  • Suppliers must fulfill all warranty commitments and provide required spare parts and maintenance services.

  • If a product is defective, the supplier must replace the product or refund its monetary value.

  • Suppliers must provide after-sales service and warranty documentation.

Product Warranty Periods

 
 
Product Category Warranty Period
Electronics Generally 12 months (subject to manufacturer terms).
General Consumer Goods 6–12 months (depending on product type).
Luxury Goods/Jewelry As per the manufacturer’s specific warranty card.

Warranty Coverage

  • Manufacturing defects.

  • Failures occurring during normal use (under reasonable conditions).

  • Products not matching the described specifications or functionality.

Warranty Exclusions

  • Damage caused by improper use, accidents, or negligence.

  • Normal wear and tear.

  • Unauthorized repairs or modifications.

  • Failure to follow product usage instructions.

Warranty Claim Process

  1. Contact customer service with your order number and a description of the issue.

  2. Provide photos or video evidence of the defect.

  3. Return the product, along with the original purchase receipt, to the designated address.

  4. Upon inspection, we will arrange for repair, replacement, or refund.

Legal Notice: Suppliers who fail to provide warranty documentation to consumers may face a penalty of up to AED 100,000.

3.6 Customer & Business Information Privacy Policy

Mohali Adil Trading FZE strictly complies with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (UAE PDPL) and Federal Decree-Law No. 14 of 2023 on Modern Technology Trade regarding data protection.

3.6.1 Information We Collect

We may collect the following types of personal information:

  • Basic Identity: Name, date of birth, gender.

  • Contact Details: Email address, phone number, shipping address.

  • Account Details: Username, password, preferences.

  • Transaction Data: Purchase history, payment information, order details.

  • Technical Data: IP address, browser type, device information, website usage analytics.

3.6.2 Use of Information

We use your information to:

  • Process orders and complete transactions.

  • Provide customer support and after-sales services.

  • Improve our products and services.

  • Send order updates and delivery notifications.

  • Send marketing communications (only with explicit consent).

  • Comply with legal and regulatory requirements.

3.6.3 Protection of Information

We protect your personal data using:

  • Encryption protocols for data transmission.

  • Secure payment gateways (PCI-DSS compliant).

  • Access controls and data anonymization measures.

  • Regular security audits.

  • Processing personal data only for legitimate purposes and with explicit consent.

3.6.4 Sharing of Information

We do not sell your personal information to third parties. We may share your data in the following cases:

  • With logistics partners to facilitate delivery.

  • With payment service providers to process transactions.

  • When legally required or to respond to legitimate governmental requests.

3.6.5 Your Rights

Under UAE data protection laws, you have the right to:

  • Access and obtain a copy of your personal data.

  • Rectify inaccurate personal data.

  • Erase your personal data (subject to legal requirements).

  • Restrict or object to data processing.

  • Withdraw your consent for data processing at any time.

3.6.6 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. Retention periods vary based on data type and applicable laws.

3.6.7 Data Breach Notification

In the event of a data breach or security incident, we will notify the relevant competent authorities in accordance with legal requirements.

3.6.8 Marketing Communications

We send marketing communications only with your explicit consent. You may opt-out at any time via:

  • Clicking the “unsubscribe” link in any promotional email.

  • Contacting our customer support team to request removal.

Under UAE Consumer Protection Law, suppliers must protect consumer privacy and data, ensuring it is not used for promotional or marketing purposes without explicit consent.

4. Compliance Declaration

As a company registered in a UAE Free Zone, Mohali Adil Trading FZE strictly adheres to the following UAE Federal Laws and Regulations:

  • Federal Consumer Protection Law No. 15 of 2020 (as amended by Federal Decree-Law No. 5 of 2023).

  • Federal Decree-Law No. 14 of 2023 on Modern Technology Trade.

  • Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

  • Federal Law No. 1 of 2006 on Electronic Commerce and Transactions (where applicable).

We are committed to conducting our e-commerce activities in full compliance with UAE legislation, protecting consumer rights, and fostering a fair and transparent digital trading environment.