Who we are
By shopping with Mohali Adil Trading FZE, you agree to the following:
Account Responsibility: Customers must provide accurate personal and delivery details.
Product Authenticity: All products are genuine, sourced from trusted manufacturers.
Pricing: Prices are subject to change without prior notice.
Order Confirmation: Orders are confirmed only after full or partial payment.
Delivery: Estimated delivery times are provided but not guaranteed; delays may occur due to unforeseen circumstances.
International Orders: Customs duties/taxes are the responsibility of the buyer.
Commitment to Customer Excellence
Our relationship with our customers is the cornerstone of our business. We are dedicated to providing a shopping experience that is as flawless and satisfying as the products we sell.
Comprehensive Online Support
Our dedicated customer support team is committed to providing timely, friendly, and effective assistance. We offer multiple channels to ensure your questions are answered and your issues are resolved promptly.
- Live Chat: For instant assistance with product questions, order status, or website navigation during business hours.
- Email Support: For detailed inquiries, feedback, or support requests, we guarantee a comprehensive response within 24 hours.
- WhatsApp Business: For convenient, on-the-go support, order updates, and quick questions.
- Dedicated Help Center: A comprehensive online resource with Frequently Asked Questions (FAQs), sizing guides, shipping information, and return policies, available 24/7.
- Order Management: Easy, self-service order tracking and returns processing directly through your online account.
VIP Membership: The Mohali Adil Elite Club
We believe in rewarding our most loyal customers. The Mohali Adil Elite Club is our exclusive online membership program designed to offer a premium shopping experience with exceptional benefits.
How It Works: Membership is tiered and based on customer loyalty and spending. Customers can track their status and rewards directly through their online account portal.
Membership Tiers & Benefits
- Silver Tier (Entry Level):
- Welcome discount upon joining.
- Earn loyalty points on every purchase.
- Standard member-only sale access.
- Gold Tier (Intermediate Level):
- Early access to new collections (24 hours before public launch).
- Accelerated points earning rate.
- A special birthday reward.
- Platinum Tier (Highest Level):
- All Gold benefits.
- Exclusive access to limited-edition collections.
- Free standard shipping on all orders.
- Priority customer support line.
- Invitations to exclusive online events and previews.
Terms and Conditions
Welcome to [Mohali Adil Trading FZE]! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. General
- Eligibility: You must be at least 18 years old to use our website. By using our website, you represent and warrant that you are at least 18 years old.
- Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
- Privacy Policy: Your use of our website is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our practices.
- Modifications: We reserve the right to modify these Terms at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new Terms.
2. Products and Services
- Product Descriptions: We make every effort to display the products and their colors as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate.
- Pricing: All prices are in UAE currency [AED] and are subject to change without notice. We are not responsible for typographical errors regarding price or any other matter.
- Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply.
- Orders: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
3. Intellectual Property
- Copyright: All content included on this site, such as text, graphics, logos, images, and software, is the property of [Mohali Adil Trading FZE] or its content suppliers and is protected by international copyright laws.
- Trademarks: The trademarks, service marks, and trade dress of [Mohali Adil Trading FZE] and our affiliates may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.
4. User Conduct
- Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that violates these Terms. Prohibited activities include, but are not limited to:
- Harassing or ausing others.
- Impersonating any person or entity.
- Uploading or transmitting viruses or any other malicious code.
- Collecting or storing personal data about other users.
- User Content: If you submit any content to our website, such as reviews or comments, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
5. Disclaimer of Warranties
- As Is: Our website and all products and services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website.
- No Guarantee: We do not guarantee that our website will be uninterrupted or error-free.
6. Limitation of Liability
- Damages: In no event shall [ Mohali Adil Trading FZE], our directors, officers, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.
7. Indemnification
- Hold Harmless: You agree to indemnify, defend, and hold Mohali Adil Trading FZE,harmless our directors, officers, employees, and affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of our website or your breach of these Terms.
8. Governing Law
- Jurisdiction: These Terms and your use of our website shall be governed by and construed in accordance with the laws of UAE, without regard to its conflict of law principles.
9. Contact Information
- Questions: If you have any questions about these Terms, please contact us ! Call Us 24×7!+971-50-123-4567
- Sharjah Research Technology And Innovation Park (SRTIP), Sharjah, United Arab Emirates
- Info@Mohaliadiltrading.com].
Date of Last Revision: 01 Th Sep 2025